---
title: "An entry is missing on the other phone · Cami Help"
description: "Check that both phones show the same family and the same child, then open Cami on both with a connection. Most missing entries are on another child."
url: https://camibaby.com/help/entry-missing-on-other-phone
language: en
updated: 2026-11-06
---

# An entry is missing on the other phone

Check that both phones show the same family and the same child, then open Cami on both with a connection. Most missing entries are on another child.

Check these in order.

## 1. Same family, same child

On both phones, look at the name at the top of **Home**. It must be the same child. Tap the name to switch.

Then open **More** on both phones. The family name at the top must be the same. If one phone shows a different family, that person joined or created another family. Tap the child’s name on **Home** and pick the child under the right family, or join the right family: see [Join your family on Cami](https://camibaby.com/help/join-a-family).

## 2. Both phones online

An entry logged with no connection stays on that phone until it is back online with Cami open. Open Cami on the phone that logged it, with Wi-Fi or mobile data on. Then open Cami on the other phone.

If the phone that logged it shows **Sync issue — retrying**, Cami is still trying. Wait for a connection.

## 3. An entry stayed on one phone

If the phone that logged it showed **Couldn’t sync — kept on this iPhone**, or **More** , **Settings** shows a **Not synced** row, Cami could not send that entry.

- Check that the iPhone’s date and time are set automatically. A clock set ahead can make the family log refuse an entry.
- Tell us in **More** , **Help Center** , **Get Help** so we can look.

## 4. Cami is up to date

If one phone says **This version can’t talk to the server any more. Install the latest one to keep logging.**, install the latest Cami from the App Store, then open Cami again. If the message stays, tap **Check Again**.

## Still missing

Someone may have deleted or edited the entry. Deletes reach every phone. Open **Timeline**, find the day, and log it again if you need to.

More about how syncing works: [How syncing works, and using Cami offline](https://camibaby.com/help/sync-and-offline).

## Related articles

- [How syncing works, and using Cami offline](https://camibaby.com/help/sync-and-offline): What anyone logs reaches every phone in the family as it happens. Offline, Cami keeps entries on your iPhone and sends them once you're back online.
- [Track twins and siblings, and switch between children](https://camibaby.com/help/multiple-children): Add each child to the same family, then switch with the menu under the child's name at the top of Home, or pull down on Home to switch.
- [Join your family on Cami](https://camibaby.com/help/join-a-family): Scan the family's QR code, open their invite link, or type the six-character code. You see everything they logged, from the very first entry.

## Still need help?

Write to us and a person reads it, usually within a day. From the app, Get Help attaches the details that help us fix it, and our reply shows in Cami.

In Cami: **More › Help Center › Get Help**

[Email us](mailto:hello@camibaby.com) · [Report a mistake on this page](mailto:hello@camibaby.com?subject=Report%20a%20mistake%20on%20this%20page%3A%20%2Fhelp%2Fentry-missing-on-other-phone)