---
title: "My invite code or link doesn't work · Cami Help"
description: "Check the six characters against the invite, then ask the family for a fresh code: the owner may have made a new link or turned invites off."
url: https://camibaby.com/help/invite-code-not-working
language: en
updated: 2026-11-06
---

# My invite code or link doesn't work

Check the six characters against the invite, then ask the family for a fresh code: the owner may have made a new link or turned invites off.

Find the message Cami shows below.

## “We don’t know that code”

Cami says **We don’t know that code. Check it against the invite you were sent.**

- Check each of the six characters. Codes never contain the letters I, L or O, or the digits 0 or 1.
- Ask the family to open **More** , **Invite** and read you the code again. If the owner made a new invite link, the old code stopped working at once.

## “This link is no longer active”

The owner made a new invite link, so the one you have stopped working. Ask for the new link or code.

## “This family’s invites are off”

The owner turned invites off. Nobody can join until the owner turns them back on: in the invite, they tap **Turn On Invites**. The same link and code then work again.

## “That’s a referral code, not an invite to a family”

A referral link or code sets up your own family and counts toward Founding Family. It does not join you to someone else’s family. Ask for the family’s invite code instead. It is on their **More** , **Invite** screen.

## The camera doesn’t open to scan

If Cami says **Camera access is off**, open the iOS **Settings** app, tap **Apps**, then **Cami**, and turn on **Camera**. Or tap **Enter the code manually** and type it.

## I installed Cami from the link, and it didn’t join me

Open the same invite link again on your iPhone. Now that Cami is installed, the link opens it with the code filled in.

## “You’re already in this family”

You joined before. Pick the family’s child from the menu at the top of **Home**.

## Too many tries

After many tries in a few minutes, Cami stops accepting codes for a short time. Wait a few minutes, then try again with the right code.

## Related articles

- [Join your family on Cami](https://camibaby.com/help/join-a-family): Scan the family's QR code, open their invite link, or type the six-character code. You see everything they logged, from the very first entry.
- [Invite your partner, a grandparent or a nanny](https://camibaby.com/help/invite-family): Open More, tap Invite, and send the link or let them scan the QR code. They join your family and see everything you have logged.
- [Members, roles and the family owner](https://camibaby.com/help/members-roles-owner): Everyone in the family sees and logs everything. A role only changes how nursing reads. The owner alone can remove people or delete the family.

## Still need help?

Write to us and a person reads it, usually within a day. From the app, Get Help attaches the details that help us fix it, and our reply shows in Cami.

In Cami: **More › Help Center › Get Help**

[Email us](mailto:hello@camibaby.com) · [Report a mistake on this page](mailto:hello@camibaby.com?subject=Report%20a%20mistake%20on%20this%20page%3A%20%2Fhelp%2Finvite-code-not-working)