---
title: "Troubleshooting · Cami Help"
description: "When something doesn't show up, sync or scan the way it should."
url: https://camibaby.com/help/troubleshooting
language: en
---

# Troubleshooting

When something doesn't show up, sync or scan the way it should.

5 articles

1. [A Live Activity isn't showing or is stuck](https://camibaby.com/help/live-activity-not-showing): Turn on Live Activities for Cami in iOS Settings and in Cami, then open Cami. Each time it opens, Cami fixes a card that is missing or stuck.
2. [An entry is missing on the other phone](https://camibaby.com/help/entry-missing-on-other-phone): Check that both phones show the same family and the same child, then open Cami on both with a connection. Most missing entries are on another child.
3. [My invite code or link doesn't work](https://camibaby.com/help/invite-code-not-working): Check the six characters against the invite, then ask the family for a fresh code: the owner may have made a new link or turned invites off.
4. [My widget isn't updating](https://camibaby.com/help/widget-not-updating): Open Cami. Widgets show what Cami on this iPhone last saved, and iOS limits how often they refresh in the background. Opening Cami brings them up to date.
5. [My import didn't work](https://camibaby.com/help/import-failed): Most failed imports use the wrong file: choose the CSV export itself, not an edited copy or a PDF. The message Cami shows tells you which problem it is.

## All topics

- [Getting started](https://camibaby.com/help/start)
- [Logging](https://camibaby.com/help/logging)
- [Home, Timeline & Insights](https://camibaby.com/help/home-timeline-insights)
- [Family & sharing](https://camibaby.com/help/family-sharing)
- [Lock Screen, widgets & Siri](https://camibaby.com/help/lock-screen-widgets-siri)
- [Your data & privacy](https://camibaby.com/help/data-privacy)
- [Account & support](https://camibaby.com/help/account-support)

## Still need help?

Write to us and a person reads it, usually within a day. From the app, Get Help attaches the details that help us fix it, and our reply shows in Cami.

In Cami: **More › Help Center › Get Help**

[Email us](mailto:hello@camibaby.com)