Troubleshooting
When something doesn't show up, sync or scan the way it should.
5 articles
- A Live Activity isn't showing or is stuckTurn on Live Activities for Cami in iOS Settings and in Cami, then open Cami. Each time it opens, Cami fixes a card that is missing or stuck.
- An entry is missing on the other phoneCheck that both phones show the same family and the same child, then open Cami on both with a connection. Most missing entries are on another child.
- My invite code or link doesn't workCheck the six characters against the invite, then ask the family for a fresh code: the owner may have made a new link or turned invites off.
- My widget isn't updatingOpen Cami. Widgets show what Cami on this iPhone last saved, and iOS limits how often they refresh in the background. Opening Cami brings them up to date.
- My import didn't workMost failed imports use the wrong file: choose the CSV export itself, not an edited copy or a PDF. The message Cami shows tells you which problem it is.
Still need help?
Write to us and a person reads it, usually within a day. From the app, Send Feedback attaches the details that help us fix it.
In Cami: More › Settings › Send Feedback