My invite code or link doesn't work

Find the message Cami shows below.

“We don’t know that code”

Cami says We don’t know that code. Check it against the invite you were sent.

• Check each of the six characters. Codes never contain the letters I, L or O, or the digits 0 or 1.
• Ask the family to open More, Invite and read you the code again. If the owner made a new invite link, the old code stopped working at once.

“This link is no longer active”

The owner made a new invite link, so the one you have stopped working. Ask for the new link or code.

“This family’s invites are off”

The owner turned invites off. Nobody can join until the owner turns them back on: in the invite, they tap Turn On Invites. The same link and code then work again.

“That’s a referral code, not an invite to a family”

A referral link or code sets up your own family and counts toward Founding Family. It does not join you to someone else’s family. Ask for the family’s invite code instead. It is on their More, Invite screen.

The camera doesn’t open to scan

If Cami says Camera access is off, open the iOS Settings app, tap Apps, then Cami, and turn on Camera. Or tap Enter the code manually and type it.

I installed Cami from the link, and it didn’t join me

Open the same invite link again on your iPhone. Now that Cami is installed, the link opens it with the code filled in.

“You’re already in this family”

You joined before. Pick the family’s child from the menu at the top of Home.

Too many tries

After many tries in a few minutes, Cami stops accepting codes for a short time. Wait a few minutes, then try again with the right code.